Terms and conditions

Accommodation & Tours

These terms and conditions apply to all accommodation & tours made available by the Federal Group. By making a booking for accommodation or tour, you warrant that you have read these terms and conditions and agree to be bound by them subject to such changes as are notified to you from time to time. If the booking for accommodation &/or a tour is made through a third party, the terms and conditions of that third party also apply.

General Terms

Where indicated, minimum stay conditions apply to accommodation options. The Federal Group will endeavour to provide the accommodation and tour but reserves the right to refuse requests for bookings or actual bookings due to insufficient or excessive numbers of requests. All accommodation is subject to availability. All tours are subject to availability, minimum participation requirements & prevailing weather conditions at the time of operation. A tour may be cancelled up to the time of departure if it is the opinion of the tour operator that weather or any other conditions are such that it would be unsafe to conduct the tour. A full refund will be applicable in this event.
Tours are only available to guests who have booked accommodation at the relevant Federal Group property (with the exception of Gordon River Cruises and West Coast Wilderness Railway which can be booked independently). Accommodation guests booking tours will have ticket prices charged to their room with full payment through the guaranteed credit card on departure.

Booking Policy

All accommodation and tour bookings must be guaranteed at the time of reservation by provision of credit card details. By providing credit card details you warrant that you have the authority to use the credit card and you authorise the Federal Group to charge the cost of your booking to the credit card. You will not be charged for an accommodation booking prior to the date on which you are due to arrive and will not be charged for a tour booking until the date of the booked tour, unless previous arrangements have been made directly with the Federal Group Customer Contact Centre.

Exceptions:

Freycinet Lodge - Full prepayment of accommodation and tour bookings are required for all room nights at the time of reservation.

Gordon River Cruise, West Coast Wilderness Railway, Gordon River Paddle, The Bonnet Island Experience and Piners and Miners - if these tours are booked independently from accommodation then the tour will be charged to the credit card provided at the time of booking. Peppermint Bay Cruise and Bruny Wildlife Adventure (Endorsed Experiences) will both be charged to the credit card provided at the time of booking.

In the event that the Federal Group or a third party operator cancels a tour you have booked then all monies paid for your booking will be refunded in full within 14 days of the date of cancellation.

The liability of the Federal Group arising from any cancellations of accommodation or tour bookings by the Federal Group or a third party tour operator is limited to the amount paid for the cancelled booking.

Saffire - 30 days prior to the date of arrival, full prepayment of accommodation for all room nights and travel/external service provider bookings (engaged by Saffire) will be charged to the credit card provided at the time of booking.

Cancellation Policies

Cancellation fees for accommodation are as follows for The Strahan Village, The Henry Jones Art Hotel, and Cradle Mountain Chateau:

- *72 hours or more prior to arrival: Nil
- less than 72 hours prior to arrival: contract rate for 1 night per room cancelled.
Cancellation fees for tours are as follows:
- 72 hours or more prior to scheduled tour start time: Nil
- less than 72 hours prior to scheduled tour start time: full ticket price of tour booked.
*Please note at Freycinet Lodge the cancellation policy is 7 days or more prior to arrival.

Cancellation fees for accommodation are as follows for Wrest Point, Country Club Tasmania, and Country Club Villas:

- *24 hours or more prior to arrival: Nil
- less than 24 hours prior to arrival: contract rate for 1 night per room cancelled
Cancellation fees for tours are as follows:
- 24 hours or more prior to scheduled tour start time: Nil
- less than 24 hours prior to scheduled tour start time: full ticket price of tour booked.

Cancellation fees for accommodation at Freycinet Lodge are as follows:

- 7 Days or more prior to arrival: Nil
- Any room nights and tours cancelled within 7 day period non refundable.


If a deposit has not been paid then cancellation fees will be charged to the credit card held as a guarantee. If a deposit has been paid:

• and the amount of the deposit is more than the cancellation fee then the cancellation fee will be deducted from the deposit and the balance of the deposit will be refunded;

• and the amount of the deposit is less than the cancellation fee then the deposit will be taken in part payment of the cancellation fee and the balance of the cancellation fee will be charged to the credit card held as a guarantee.

No refund will be given for any unused services or non-arrival.

Cancellations must be made by notifying the Federal Group Customer Contact Centre on 1800 420 155 between the hours of 8am and 7pm 7 days a week.

Saffire - Cancellation fees for accommodation at Saffire are as follows:
- 14 days or more prior to arrival: Nil
- 8 - 13 days prior to arrival: a charge of one night's tariff per room will be made.
- 7 days prior to arrival: a charge for every room night booked will be made, no refunds apply.
- Cancellations for Saffire are to be made by notifying Saffire at any time on 1800 SAFFIRE (1800 723 347) or by sending an email to reservations@saffire-freycinet.com.au
- Alternatively, Saffire cancellations may be made by notifying the Federal Group Customer Contact Centre on 1800 420 155 between the hours of 8am and 7pm 7 days a week.
- A cancellation number must be obtained.

Accommodation – Extra Guest and Child Policy

Rates are per room per night based on two person occupancy. Extra guests are charged $35.00 per person per night for "room only" rates. For rates inclusive of full breakfast, Freycinet Lodge extra guests are charged $59. The Henry Jones Art Hotel extra guests requiring additional bedding (including rollaway or cot) are charged at $55 per person per night.

Children 14 years and under at the date of arrival stay free of charge (maximum of 2 children per room) if utilising existing bedding and if accompanied by a paying adult (at Freycinet Lodge this child policy applies to children 4 years and under at date of arrival).

Freycinet Lodge from 1/10/2010, children 4 and under at date of arrival stay free. Children aged 5-14 yrs are charged 50% of adult price, and children aged 15+ are charged at adult prices.

Saffire - Rates are per suites per night based on two person occupancy. Maximum occupancy per suite is three people. Extra guests at Saffire are charged as follows, and with the following inclusions: Deluxe Suite $85 per person per night; Luxury Suite $90 per person per night; Premium Suite $100 per person per night and includes accommodation and extra bedding (rollaway/cot), activities, breakfast, lunch and selected deluxe beverages. Spa treatments are an additional charge of $66.00 per 30 minutes, and dinner and dinner beverages is an additional charge of $150 per person per dinner.

Children 0-4 years at the date of arrival attract no charge. Guests 5 years and above at the date of arrival attract the additional person charge detailed above.

Exeptions:

One cot per room is available free of charge at all properties, except at The Henry Jones Art Hotel (cot or rollaway charge is $55 per night, as per above).

At Freycinet Lodge from 1/10/2010, children 4 years and under at date of arrival stay free of charge. Children aged 5 - 14 yrs are charged 50% of adult price, and children aged 15+ are charged at adult prices.

Tour Child Policy

Children 3-14 years are entitled to Child fares on Gordon River Cruises (GRC) and West Coast Wilderness Railway (WCWR). Children 2 years and under are classified as infants and travel free (maximum of 1 infant per paying adult). Infants are not guaranteed a seat. Child fares are not available on GRC Captains Premier Upper Deck and WCWR Premier Carriage; however children (including infants) may travel on an adult fare.

It is recommended that children under 10 years of age do not participate in the Piners and Miners experience. Children 10 and over will be charged the standard adult fare as this experience does not offer any concessions.

It is not suitable for children under the age of 14 years old to participate in the Gordon River Paddle experience.

Further terms and conditions as stated at ticket collection will also apply.

Exceptions:

Freycinet Lodge: Child fares are not available; however children may travel on an adult fare.


Privacy

The Federal Group, through Pure Tasmania, is committed to protecting the privacy of the personal information that you provide.

Your personal information is primarily used for the purpose of registering your stay with us, booking an experience or responding to your request. If you do not provide us with this information, you will not be able to access the requested service. We will only disclose your personal information if it is necessary for the purpose of providing the products or services you request or complying with our legal obligations.

We will give you the opportunity to access the personal information we may hold about you and, where necessary, correct any errors in this information (some restrictions and cost may apply).

If you wish to obtain more information about our Privacy Policy please contact our Group Privacy Officer at on telephone (03) 6225 0112, fax (03) 6225 3744, email privacyofficer@puretasmania.com.au or write to The Privacy Officer, The Federal Group, 410 Sandy Bay Rd, Tasmania 7005.