Terms and conditions

Accommodation & Tours
These terms and conditions apply to all accommodation & tours made available by the Federal Group. By making a booking for accommodation or tour, you warrant that you have read these terms and conditions and agree to be bound by them subject to such changes as are notified to you from time to time. If the booking for accommodation &/or a tour is made through a third party, the terms and conditions of that third party also apply.

General Terms
Where indicated, minimum stay conditions apply to accommodation options. The Federal Group will endeavour to provide the accommodation and tour but reserves the right to refuse requests for bookings or actual bookings due to insufficient or excessive numbers of requests. All accommodation is subject to availability. All tours are subject to availability, minimum participation requirements & prevailing weather conditions at the time of operation. A tour may be cancelled up to the time of departure if it is the opinion of the tour operator that weather or any other conditions are such that it would be unsafe to conduct the tour. A full refund will be applicable in this event.
Tours are only available to guests who have booked accommodation at the relevant Federal Group property (with the exception of Gordon River Cruises and West Coast Wilderness Railway which can be booked independently). Accommodation guests booking tours will have ticket prices charged to their room with full payment through the guaranteed credit card on departure.


Booking Policy
All accommodation and tour bookings must be guaranteed at the time of reservation by provision of credit card details. By providing credit card details you warrant that you have the authority to use the credit card and you authorise the Federal Group to charge the cost of your booking to the credit card. You will not be charged for an accommodation booking prior to the date on which you are due to arrive and will not be charged for a tour booking until the date of the booked tour, unless previous arrangements have been made directly with the Federal Group Customer Contact Centre. Gordon River Cruise, Coast Wilderness Railway and Piners and Miners are the exceptions - if these tours are booked independently from accommodation then the tour will be charged to the credit card provided at the time of booking.

In the event that the Federal Group or a third party operator cancels a tour you have booked then all monies paid for your booking will be refunded in full within 14 days of the date of cancellation.

The liability of the Federal Group arising from any cancellations of accommodation or tour bookings by the Federal Group or a third party tour operator is limited to the amount paid for the cancelled booking.

Cancellation Policy
Cancellation fees for accommodation are as follows:
- 72 hours or more prior to arrival: Nil
- less than 72 hours prior to arrival: contract rate for 1 night per room cancelled.
Cancellation fees for tours are as follows:
- 72 hours or more prior to scheduled tour start time: Nil
- less than 72 hours prior to scheduled tour start time: full ticket price of tour booked.

If a deposit has not been paid then cancellation fees will be charged to the credit card held as a guarantee. If a deposit has been paid:

� and the amount of the deposit is more than the cancellation fee then the cancellation fee will be deducted from the deposit and the balance of the deposit will be refunded;

� and the amount of the deposit is less than the cancellation fee then the deposit will be taken in part payment of the cancellation fee and the balance of the cancellation fee will be charged to the credit card held as a guarantee.

No refund will be given for any unused services or non-arrival.

Cancellations must be made by notifying the Federal Group Customer Contact Centre on 1800 420 155 between the hours of 8am and 7pm 7 days a week.

Accommodation � Extra Guest and Child Policy
Rates are per room per night based on two person occupancy. Extra guests are charged $34.00 per person per night, room only (Freycinet Lodge and Cradle Mountain Chateau extra guests are charged $54.00 per person per night inclusive of full breakfast)

Children 14 years and under at the date of arrival stay free of charge (maximum of 2 children per room) if utilising existing bedding and if accompanied by a paying adult (at Freycinet Lodge this child policy applies to children 4 years and under at date of arrival).

One cot per room is available free of charge at all properties.

Tour Child Policy
Children 14 years & under are entitled to Child fares on Gordon River Cruises (GRC) and West Coast Wilderness Railway (WCWR). Children 4 years and under are classified as infants and travel free (maximum of 1 infant per paying adult). Infants are not guaranteed a seat. Child fares are not available on GRC Captains Premier Upper Deck, however children (including infants) may travel on an adult fare. Infants will be charged at the Child fare rate when travelling in the WCWR Premier Carriage.

It is recommended that children under 10 years of age do not participate in the Piners and Miners experience. Children 10 and over will be charged the standard adult fare as this experience does not offer any concessions.

Further terms and conditions as stated at ticket collection will also apply

Privacy
The Federal Group, through Pure Tasmania, is committed to protecting the privacy of the personal information that you provide.

Your personal information is primarily used for the purpose of registering your stay with us, booking an experience or responding to your request. If you do not provide us with this information, you will not be able to access the requested service. We will only disclose your personal information if it is necessary for the purpose of providing the products or services you request or complying with our legal obligations.

We will give you the opportunity to access the personal information we may hold about you and, where necessary, correct any errors in this information (some restrictions and cost may apply).

If you wish to obtain more information about our Privacy Policy please contact our Group Privacy Officer at on telephone (03) 6225 0112, fax (03) 6225 3744, email privacyofficer@puretasmania.com.au or write to The Privacy Officer, The Federal Group, 410 Sandy Bay Rd, Tasmania 7005.